Privacy Policy
Succeed Education Support Services L.L.C. (“we”, “us”, or “our”), operating Universities.org, respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website or interact with our services (collectively, the “Services”). It applies to individuals in line with applicable laws.
1. Data controller
The data controller responsible for personal data processed in connection with the Services is Succeed Education Support Services L.L.C., Dubai, United Arab Emirates. You may contact us using the contact details published on the Site.
2. Information we may collect
Depending on how you use the Services, we may collect:
Identity and contact data: name, email address, telephone number, country of residence, and similar details you provide in forms or correspondence.
Enquiry and counselling-related data: study interests, education history, preferences, and messages you send to us.
Technical and usage data: IP address, browser type, device information, approximate location derived from IP, pages viewed, and timestamps.
Communications metadata: records of emails or calls where permitted and necessary to provide support.
We do not intentionally collect special categories of personal data unless you voluntarily provide such information and we have a lawful basis to process it.
3. How we use your information
We use personal data to:
respond to enquiries and provide counselling-related support;
operate, maintain, and improve the Site and our services;
send service-related messages, including where you have opted in to marketing (you may opt out at any time);
comply with legal obligations, enforce our terms, and protect rights, safety, and security;
analyse aggregated usage trends (often using analytics tools and cookies as described in our Cookie Policy).
4. Legal bases (where applicable)
Where required by law, we rely on one or more of: your consent; performance of a contract or steps at your request; our legitimate interests (such as improving our services and securing our systems), balanced against your rights; or compliance with legal obligations.
5. Sharing and international transfers
We may share information with service providers who assist us (e.g. hosting, email, analytics, CRM) under appropriate confidentiality and data-processing terms. Some providers may be located outside the UAE; where we transfer personal data internationally, we implement safeguards consistent with applicable law (including, where required, your consent or appropriate transfer mechanisms).
We may also disclose information if required by law, court order, or governmental authority, or to protect our legal rights.
6. Retention
We retain personal data only as long as necessary for the purposes described, unless a longer period is required for legal, regulatory, or legitimate business reasons (such as resolving disputes). When retention is no longer needed, we delete or anonymise data in line with our internal policies.
7. Security
We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the Internet is completely secure; we encourage you to use strong passwords and protect your devices.
8. Your rights
Subject to applicable law, you may have the right to access, rectify, erase, restrict processing of, or object to certain processing of your personal data, and to withdraw consent where processing is consent-based. You may also have the right to lodge a complaint with a supervisory authority where one exists. To exercise your rights, contact us using the details on the Site. We will respond within the timeframe required by law.
9. Children
Our Services are not directed at children under the age of 13 (or the minimum age required locally). We do not knowingly collect personal data from children without appropriate parental consent where required. If you believe we have collected such data, please contact us and we will take appropriate steps.
10. Changes to this policy
We may update this Privacy Policy periodically. The “Last updated” date will change accordingly. We encourage you to review this page regularly. Continued use of the Services after changes constitutes acceptance of the updated policy where permitted by law.
11. Contact
For privacy-related requests or questions, please contact Succeed Education Support Services L.L.C. via the contact information provided on Universities.org.